Complaints Policy

JBI Exterior Cleaning always endeavours to provide the best service.  However, on rare occasions there may be
times where a customer may not be completely satisfied. 

To ensure JBI Exterior Cleaning can put things right for you, as soon as possible after the completion of the
works, please inspect the work to ensure everything has been carried out based on the contract terms
and to the high standards JBI Exterior Cleaning aims to achieve.

Please contact JBI Exterior Cleaning straight away with any concerns either by phone, email or write to us. If
writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint JBI Exterior Cleaning aims to respond within 5 days. 

JBI Exterior Cleaning will arrange a convenient date to come and view and/or remedy the situation within 28
days.

In the unlikely event JBI Exterior Cleaning is unable to resolve your complaint having exhausted JBI Exterior Cleaning
complaints procedure, it may be necessary to use another complaint service.  Where JBI Exterior Cleaning
cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests
confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
complaint.

JBI Exterior Cleaning has access to an Alternative Dispute Resolution (ADR) service for our domestic
installation, service, repair and maintenance contracts as part of the Which? Trusted Traders
Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative
Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can
explain if you are eligible to use their Alternative Dispute Resolution.